ORDERS & ACCOUNT
Everything you need to know about your ROLLBODY order - from placing and managing your order to keeping track of every detail.
Once your order has been successfully placed, you’ll see an order confirmation and receive a confirmation email at the email address provided during checkout. Your confirmation will include your order number and order details.
Please review them carefully and contact us as soon as possible if anything looks incorrect.
First, check your spam, junk, or promotions folder and make sure you’re checking the email address used at checkout.
If you still can’t find your confirmation, contact us at support@rollbody.com with your name and the email address used to place the order, and we’ll help you locate it.
Your order number can be found in your order confirmation email and other order-related communications from ROLLBODY. If you have an account, you may also be able to find your order information within your account order history.
Contact us at support@rollbody.com as soon as possible if you need to make a change. We’ll do our best to accommodate your request, but changes cannot be guaranteed once your order has entered processing or has shipped.
Contact us at support@rollbody.com as soon as possible if you would like to cancel your order. We’ll do our best to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has shipped.
If your order has already shipped, our applicable Return & Refund Policy will apply.
If you notice an error in your shipping address, contact support@rollbody.com as soon as possible. We’ll do our best to update the address before your order ships, but changes cannot be guaranteed once processing has begun or the package has been handed over to the carrier.
Customers are responsible for providing complete and accurate shipping information at checkout.
No. You can place an order without creating a ROLLBODY account. Creating an account can make it easier to access your order information and manage future purchases, where those account features are available.
You’ll receive email updates as your order is processed and shipped. Once your order has shipped, you’ll receive a shipping confirmation with tracking information where available, allowing you to follow your delivery.
If you have questions about your order status, contact support@rollbody.com with your order number.
Please contact support@rollbody.com as soon as possible and include your order number, a description of the issue, and photos of the item you received and its packaging.
Please keep the item and original packaging while we review the issue. We’ll confirm the appropriate next steps.
Please check your package carefully and review your order confirmation to confirm which items should have been included.
If something is missing, contact support@rollbody.com with your order number and details of the missing item. We’ll review your order and help determine the appropriate next step.
ROLLBODY products are available through rollbody.com and selected authorized sales channels, including Amazon, where available.
Availability, products, pricing, promotions, and policies may differ between sales channels.
Yes. You can have your ROLLBODY order shipped directly to the recipient by entering their delivery address at checkout. Just make sure the recipient’s shipping information is complete and accurate before placing your order.
Yes, provided ROLLBODY ships to the recipient’s destination. Enter the recipient’s complete delivery information at checkout. International orders may be subject to applicable duties, taxes, customs fees, or other import charges.
See our Shipping & Delivery information for details.
No. Orders should be placed directly through rollbody.com or an authorized ROLLBODY sales channel. For security reasons, please do not send payment card information by email.
We'll do our best to combine multiple orders into one package. Once separate orders have been placed, we cannot guarantee that they can be combined into a single shipment.
If you’ve placed multiple orders and have a question about shipping, contact support@rollbody.com as soon as possible.
Email us at support@rollbody.com and include your order number whenever possible so we can assist you more efficiently.
Contact support@rollbody.com as soon as possible with your name, order details, and the correct email address. We’ll help verify your order and update your contact information where possible.
NEED MORE DETAILS?
For complete information, please review our Return Policy.
VIEW RETURN & REFUND POLICYEXPLORE MORE FAQs
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Products
Shipping & Delivery
Return & Refund
Payment & Promotions