SHIPPING & DELIVERY

Your ROLLBODY ritual is on its way. Find everything you need to know about processing, shipping, tracking, and delivering.

Where does ROLLBODY ship?
ROLLBODY ships from Canada to most destinations worldwide, subject to carrier availability, local regulations, and shipping restrictions.
If your destination is available at checkout, we're able to ship your order there.
Where do orders ship from?
All ROLLBODY orders are currently fulfilled and shipped from Canada.
How much does shipping cost?

Shipping rates depend on your destination, order value, and available delivery method. Your shipping cost will be calculated and displayed at checkout before you complete your purchase.
Qualifying orders may be eligible for free standard shipping.

Do you offer free shipping?

Yes. We offer free standard shipping within Canada on orders of $95 CAD or more.
We also offer free standard shipping to the United States on qualifying orders. Alaska and Hawaii are excluded from the free-shipping offer.

How long does it take to process my order?
Orders are typically processed within 2 business days, Monday through Friday, excluding holidays.
Processing may take a little longer during launches, promotions, holidays, or periods of high order volume.
Once your order ships, you'll receive a shipping confirmation with tracking information where available.
How long will delivery take?

Standard delivery typically takes approximately 3 - 9 business days after your order has been processed.
International orders may take longer depending on the destination, carrier, and customs processing.

Delivery times are estimates and may be affected by circumstances outside our control.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with your tracking information, where tracking is available.
Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.

Do you ship to PO boxes?
No. We currently do not ship to PO boxes.
Please provide a complete residential or business delivery address when placing your order.
Do you ship to Alaska and Hawaii?

Yes, shipping rates for these destinations will be calculated at checkout. Alaska and Hawaii are simply excluded from the U.S. free-shipping promotion.

Will I have to pay duties, taxes, or customs fees?
Orders shipped outside Canada may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in your order total and are the responsibility of the recipient.
Customs requirements vary by destination, so we recommend checking your local import requirements before ordering.
Can I ship products to multiple addresses?

Yes, but you'll need to place a separate order for each shipping address.
Each order can only be shipped to one address.

Can I change my shipping address after placing an order?
Contact us at support@rollbody.com as soon as possible after placing your order.
We'll do our best to help, but once an order has entered processing or has shipped, we may not be able to change the delivery address.
What happens if my package is delayed or lost?
If your tracking hasn't updated for an extended period or your package appears to be lost, contact us at support@rollbody.com with your order number.
We'll review the shipment information and, where appropriate, work with the carrier to investigate. The circumstances matter.
What should I do if my package arrives damaged?
Please contact us at support@rollbody.com as soon as possible and include your order number, a description of the issue, and photos of the product and shipping packaging. Please keep the product and original packaging while we review the issue.
We'll assess what happened and help determine the appropriate next step.
What happens if I enter the wrong shipping address?
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error, contact support@rollbody.com as soon as possible. We'll do our best to update the address before your order ships, but changes cannot be guaranteed once processing has begun.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before it can be sent again.
What happens if my package is returned to ROLLBODY?
If a package is returned to us because it could not be delivered, the address was incorrect or incomplete, or delivery was not accepted, we'll contact you once the package has been received and reviewed.
Additional shipping charges may apply if you would like the order to be shipped again.
Can customs delay my international order?

Yes. International shipments may be held or delayed by customs in the destination country. Customs processing times are outside ROLLBODY's and the carrier's direct control and can vary by destination.
If additional information or payment is required for customs clearance, you may be contacted by the carrier or local customs authority.

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For complete information, please review our Shipping Policy.

VIEW SHIPPING & DELIVERY POLICY

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