RETURN & REFUND POLICY

Last updated: September 1, 2026

We want you to feel confident when ordering from ROLLBODY. If you change your mind, eligible products may be returned within 30 days of delivery, subject to the conditions below.

I. 30-DAY RETURNS

You may request a return within 30 days of receiving your order. You are welcome to open the product packaging to inspect your purchase. However, to qualify for a change-of-mind return, the product itself must remain unused and in its original condition.
To be eligible for a return:

  • your return request must be made within 30 days of delivery;

  • the product must be unused and in its original condition;

  • the product must not show visible signs of use, wear, damage, alteration, or improper handling;

  • all original components and accessories supplied with the product must be returned; and

  • you must provide proof of purchase.

Opening the box or packaging does not by itself make a product ineligible for return.

For hygiene reasons, products that have been used on the face, body, skin, or hair are not eligible for change-of-mind returns, subject to applicable consumer protection law.

This does not affect your rights if a product arrives damaged, defective, incorrect, or is otherwise subject to rights or remedies under applicable law.

II. HOW TO START A RETURN

To request a return, contact us at:
support@rollbody.com

Please include your:

  • order number;

  • name;

  • product(s) you would like to return; and

  • reason for the return.

If your return is eligible, we will provide you with a return shipping label containing the return shipping information and instructions.
Please do not send products back to ROLLBODY without first requesting a return.

III. RETURN SHIPPING COSTS

For change-of-mind returns, customers are responsible for the cost of return shipping. ROLLBODY will provide the return shipping label and return instructions. The cost of the return shipping label will be deducted from your refund.
Original shipping charges are non-refundable for change-of-mind returns, except where otherwise required by applicable law.

IV. REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the eligible refund will be issued to your original payment method, less the cost of the return shipping label where applicable.
Please allow time for your bank, credit-card provider, PayPal, or other payment provider to process and post the refund after it has been issued.

Original shipping charges, international duties, taxes, customs charges, brokerage fees, and other third-party charges are generally non-refundable by ROLLBODY for change-of-mind returns, except where otherwise required by applicable law.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact support@rollbody.com.

V. INTERNATIONAL RETURNS

International customers may request a return within the same 30-day period, subject to the eligibility requirements above.
Customers are responsible for return shipping costs and any applicable customs, brokerage, clearance, duties, taxes, or other charges associated with a change-of-mind return.
If your return is approved, we will provide return shipping instructions and, where available, a return shipping label.
Any duties or customs charges required for the return shipment must be prepaid. We do not accept cash-on-delivery (COD) returns.
Duties, taxes, customs charges, or other amounts collected by a government authority, customs authority, carrier, marketplace, or other third party may not be refundable by ROLLBODY.

VI. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order when it arrives.
If your product arrives damaged or defective, or if you receive an incorrect or incomplete order, please contact us promptly at support@rollbody.com.
Please provide your order number, a description of the issue, and photographs or video where reasonably possible. Please retain the product and original packaging while we review the issue.
If we determine that the product is damaged, defective, or incorrect, we will provide the appropriate replacement, refund, return shipping arrangement, or other remedy in accordance with applicable law.
The standard customer-paid return shipping rule for change-of-mind returns does not apply where ROLLBODY is responsible for providing a remedy and applicable law requires us to bear the cost.

VII. SETS, BUNDLES & RITUALS

If you return a ROLLBODY set, bundle, or ritual for a full refund, all products included in the set must be returned and meet the applicable return conditions.
Opening the packaging is permitted, but products must remain unused.
If we permit an individual product from a discounted set or bundle to be returned separately, the refund may be adjusted to reflect the value of the products retained and the promotional or bundle pricing originally applied, where permitted by applicable law.

VIII. SALE & FINAL-SALE PRODUCTS

A discounted product is not automatically final sale simply because it was purchased during a promotion or with a discount code.
Products specifically identified as FINAL SALE before purchase are not eligible for change-of-mind returns, except where otherwise required by applicable law.
Gift cards are non-refundable except where required by applicable law.

IX. COMPLIMENTARY & PROMOTIONAL PRODUCTS

If an order includes a complimentary gift or promotional product that was conditional on a qualifying purchase, the promotional item may also need to be returned if the qualifying purchase is returned.
Where permitted by applicable law and disclosed as part of the promotion, failure to return the promotional item may result in its stated value being deducted from your refund.

X. EXCHANGES

We generally do not process direct exchanges.
If you would like a different product, you may return your eligible product in accordance with this policy and place a new order.
If you received a damaged, defective, or incorrect product, please contact us before placing another order so we can assist you.

XI. AMAZON PURCHASES

Products purchased through Amazon are subject to the return and refund terms applicable to the Amazon marketplace through which the order was placed.
For an Amazon purchase, please initiate your return or refund request through your Amazon account/order and follow the instructions provided by Amazon. Amazon's applicable return policies, procedures, and mandatory consumer rights govern returns processed through its marketplace.
This ROLLBODY Return & Refund Policy primarily applies to purchases made directly through www.rollbody.com.

XII. ORDER CANCELLATIONS

If you need to cancel an order, contact support@rollbody.com as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.
If your order has already shipped, the standard return process will apply.

CONTACT US

ROLLBODY

For questions about returns, refunds, or an order issue, please contact:

Toronto, Ontario, Canada

Email: support@rollbody.com

Website: www.rollbody.com