RETURN & REFUND
Everything you need to know about returns and refunds - from return eligibility and shipping to receiving your refund.
What is your return policy?
We want you to feel confident about your ROLLBODY purchase. If you change your mind, you may request a return within 14 days of receiving your order.
To be eligible for a return, the product must be unused, in its original condition, and show no visible signs of use. All original components and accessories included with the product must also be returned.
Returns are subject to inspection once received by ROLLBODY before a refund is approved.
This policy does not affect any rights or remedies available to you under applicable consumer protection laws.
To be eligible for a return, the product must be unused, in its original condition, and show no visible signs of use. All original components and accessories included with the product must also be returned.
Returns are subject to inspection once received by ROLLBODY before a refund is approved.
This policy does not affect any rights or remedies available to you under applicable consumer protection laws.
Can I open the package and still return my order?
Yes. You may open the shipping package and product packaging to inspect your purchase.
However, the product itself must remain unused and in its original condition to qualify for a change-of-mind return.
However, the product itself must remain unused and in its original condition to qualify for a change-of-mind return.
Can I return a product after I've used it?
For hygiene reasons, products that have been used on the face, body, skin, or hair cannot be returned for a change of mind.
If you believe your product is damaged or defective, please contact us at support@rollbody.com so we can review the issue separately.
If you believe your product is damaged or defective, please contact us at support@rollbody.com so we can review the issue separately.
How do I start a return?
Contact us at support@rollbody.com within 14 days of receiving your order. Please include your order number and the item(s) you would like to return.
If your return is eligible, we'll provide you with return instructions and a return shipping label containing the appropriate return address.
Please do not send a return without contacting us first, as unauthorized returns may not be accepted.
If your return is eligible, we'll provide you with return instructions and a return shipping label containing the appropriate return address.
Please do not send a return without contacting us first, as unauthorized returns may not be accepted.
Who pays for return shipping?
For change-of-mind returns, return shipping is the customer's responsibility.
If your return is approved, ROLLBODY will provide a prepaid return shipping label. The cost of the return label will be deducted from your refund.
If your order arrived damaged, defective, or incorrect, please contact us at support@rollbody.com so we can review the issue separately.
If your return is approved, ROLLBODY will provide a prepaid return shipping label. The cost of the return label will be deducted from your refund.
If your order arrived damaged, defective, or incorrect, please contact us at support@rollbody.com so we can review the issue separately.
How long does it take to process a return?
Once your return has been delivered to us, please allow up to 5 business days for inspection and processing.
We'll notify you once your return has been reviewed and let you know whether your refund has been approved.
We'll notify you once your return has been reviewed and let you know whether your refund has been approved.
When will I receive my refund?
Once your return has been received, inspected, and approved, your refund will be issued to your original payment method.
After the refund is issued, it may take additional time to appear in your account depending on your bank or payment provider.
After the refund is issued, it may take additional time to appear in your account depending on your bank or payment provider.
Are original shipping charges refundable?
No. Original shipping charges are generally non-refundable, unless required by applicable law or the return results from an error on our part.
If your order qualified for free shipping, there was no original shipping charge to refund.
If your order qualified for free shipping, there was no original shipping charge to refund.
Can I return a set or bundle?
Yes. Eligible sets and bundles may be returned within 14 days of delivery, provided they meet our return requirements.
Sets and bundles must be returned in full, unused, in their original condition and original packaging, with all products, accessories, and components included.
We do not accept partial returns of sets or bundles.
Sets and bundles must be returned in full, unused, in their original condition and original packaging, with all products, accessories, and components included.
We do not accept partial returns of sets or bundles.
Can I return a sale or promotional item?
Unless an item is clearly marked FINAL SALE, eligible sale or promotional items may be returned in accordance with our standard return policy.
Items marked FINAL SALE are not eligible for change-of-mind returns, subject to applicable consumer protection laws.
Items marked FINAL SALE are not eligible for change-of-mind returns, subject to applicable consumer protection laws.
What if my product arrives damaged, defective, or incorrect?
Please contact us at support@rollbody.com as soon as possible after receiving your order.
Include your order number, a description of the issue, and clear photos of the product and packaging. Please keep the product and original packaging while we review your request.
If we confirm that your order arrived damaged, defective, or incorrect, we'll provide instructions for the appropriate resolution.
Include your order number, a description of the issue, and clear photos of the product and packaging. Please keep the product and original packaging while we review your request.
If we confirm that your order arrived damaged, defective, or incorrect, we'll provide instructions for the appropriate resolution.
Can I cancel or change my order?
Contact us at support@rollbody.com as soon as possible if you need to cancel or change your order.
We'll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.
Once an order has shipped, it will need to follow the applicable return process.
We'll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.
Once an order has shipped, it will need to follow the applicable return process.
Can international orders be returned?
Yes. Eligible international orders may be returned within 14 days of delivery, subject to the same return conditions as Canadian orders.
Return shipping and any applicable customs, duties, taxes, brokerage, or other return-related charges are the customer's responsibility unless the return is due to an error on our part or otherwise required by applicable law.
We recommend contacting us before shipping any international return so we can provide the correct instructions.
Return shipping and any applicable customs, duties, taxes, brokerage, or other return-related charges are the customer's responsibility unless the return is due to an error on our part or otherwise required by applicable law.
We recommend contacting us before shipping any international return so we can provide the correct instructions.
I purchased ROLLBODY through Amazon. How do I make a return?
Purchases made through Amazon must be returned through the Amazon marketplace where the order was placed and are subject to Amazon's applicable return and refund terms.
Please locate your ROLLBODY order in your Amazon account and follow Amazon's return instructions.
Orders purchased directly from rollbody.com should be returned through ROLLBODY.
Please locate your ROLLBODY order in your Amazon account and follow Amazon's return instructions.
Orders purchased directly from rollbody.com should be returned through ROLLBODY.
What condition does my return need to be in?
Returned products must be unused, in their original condition and original packaging, with no visible signs of use. All accessories, components, and other items originally included with the product must also be returned.
Sets and bundles must be returned complete. Products that have been used on the face, body, skin, or hair are not eligible for a change-of-mind return.
All returns are inspected before a refund is approved.
Sets and bundles must be returned complete. Products that have been used on the face, body, skin, or hair are not eligible for a change-of-mind return.
All returns are inspected before a refund is approved.
What happens if my return isn't approved?
If a returned product does not meet our return requirements - for example, if it has been used or shows signs of use - we may be unable to issue a refund.
We'll contact you after inspecting the return and explain the next steps.
Can I exchange an item?
We currently do not offer direct exchanges. If you'd like a different product, please return your eligible item in accordance with our return policy and place a new order separately.
Can I return an order purchased with a gift card?
No. Orders purchased using a ROLLBODY Gift Card are final sale and cannot be returned, exchanged, or refunded, except where required by applicable law.
What if I haven't received my refund?
If we've confirmed that your refund has been issued but you don't see it yet, please allow additional processing time for your bank or payment provider.
Average refund timelines by payment method:
Debit Cards: 3 to 5 business days.
Credit Cards: 5 to 10 business days.
Digital Wallets (PayPal, Apple Pay): 1 to 3 business days
International Bank Transfers: 10 to 14 business days.
If the expected processing period has passed, contact support@rollbody.com with your order number, and we'll help you review the status.
NEED MORE DETAILS?
For complete information, please review our Return Policy.
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