ROLLBODY PRIVACY POLICY

Last updated: September 1, 2026

I. ABOUT THIS PRIVACY POLICY

This Privacy Policy describes how Yuliia Davydova, a sole proprietor operating under the business name ROLLBODY (“ROLLBODY,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit or use www.rollbody.com (the “Site”), purchase our products, communicate with us, interact with our advertising or marketing, or otherwise engage with ROLLBODY (collectively, the “Services”).
ROLLBODY is based in Toronto, Ontario, Canada.
For purposes of this Privacy Policy, “you” and “your” refer to the individual whose personal information we collect or process, including customers, prospective customers, Site visitors, and other individuals who interact with us.

Please read this Privacy Policy carefully. By using our Services, you acknowledge the practices described in this Privacy Policy.

II. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with ROLLBODY and the Services.
We may collect the following categories of information.

A. CONTACT INFORMATION
This may include your:

  • name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address; and

  • other contact details you provide to us.

B. ORDER & TRANSACTION INFORMATION
When you make or attempt to make a purchase, we may collect information such as:

  • products purchased or considered;

  • order history;

  • billing and shipping information;

  • payment confirmation and transaction information;

  • returns, refunds, and exchanges; and

  • shipping and delivery information.

Payment card and other payment information may be collected and processed directly by payment processors such as Shopify and PayPal. We do not necessarily receive or retain complete payment card details.

C. ACCOUNT INFORMATION
If customer accounts are available, we may collect information associated with your account, such as your name, email address, login credentials, order history, preferences, and other account information.

D. SHOPPING & SITE ACTIVITY
We may collect information about how you interact with the Site, including:

  • products and pages you view;

  • searches;

  • products added to your cart;

  • abandoned carts;

  • purchases;

  • links or advertisements you interact with;

  • referring websites or sources; and

  • other interactions with the Services.

E. DEVICE & USAGE INFORMATION
When you use the Site, we and our service providers may automatically collect certain technical information, such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • device identifiers;

  • approximate location derived from IP address;

  • pages viewed;

  • dates and times of visits; and

  • interactions with the Site.

F. CUSTOMER SERVICE & COMMUNICATIONS
If you contact us, we may collect the information you choose to provide, including the contents of emails, support requests, reviews, feedback, questions, and other communications.

G. MARKETING & ADVERTISING INFORMATION
We may collect information about your interactions with our marketing, including whether you open or click an email or interact with an advertisement.

III. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:
Directly from you, such as when you place an order, create an account, subscribe to marketing, contact us, submit a review, or otherwise provide information.
Automatically, through cookies, pixels, tags, and similar technologies when you use our Site or interact with our advertising.
From service providers, including Shopify, payment providers, shipping and fulfilment providers, analytics providers, and other companies that help us operate ROLLBODY.
From advertising and marketing partners, including Google, Meta/Facebook, and TikTok, where permitted by applicable law.
From marketplaces and sales channels, such as Amazon, when you purchase ROLLBODY products through those platforms and they provide us with information necessary to fulfill, ship, administer, or support your order.

IV. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

A. PROVIDE OUR PRODUCTS & SERVICES
Including to:

  • process and fulfil orders;

  • process payments;

  • arrange shipping and delivery;

  • communicate about orders;

  • administer returns, refunds, and exchanges;

  • provide customer support;

  • maintain customer accounts; and

  • otherwise provide the Services you request.

B. OPERATE & IMPROVE ROLLBODY
We may use information to understand how customers interact with our Site and products, improve the customer experience, troubleshoot technical issues, develop our Services, and analyze business performance.

C. SECURITY & FRAUD PREVENTION
We may use information to authenticate transactions, protect customer accounts, detect and investigate suspected fraud, abuse, security incidents, or other unlawful activity, and protect ROLLBODY, our customers, and others.

D. MARKETING & ADVERTISING
Subject to applicable law and your choices, we may use personal information to:

  • send promotional emails;

  • communicate about products, launches, rituals, offers, and other ROLLBODY news;

  • measure marketing performance;

  • understand customer interests;

  • create or measure advertising audiences; and

  • display advertising that may be relevant to you on third-party platforms.

E. LEGAL & BUSINESS PURPOSES
We may use personal information to comply with applicable laws, tax and accounting obligations, respond to lawful requests, enforce our Terms of Service and other policies, protect our legal rights, and establish, exercise, or defend legal claims.

V. COOKIES & SIMILAR TECHNOLOGIES

ROLLBODY and our service providers use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, measure performance, prevent fraud, and support advertising and marketing. These technologies may collect information about your device and interactions with the Site over time. Some cookies are necessary for the Site to function. Others may be used for analytics, personalization, or advertising. Depending on your location, we will request consent for non-essential cookies or provide other controls where required by applicable law.
You may also control certain cookies through your browser settings. Blocking or deleting cookies may affect the functionality of some parts of the Site. For information about cookies used by Shopify, please see Shopify's Cookie Policy.

VI. ANALYTICS & ADVERTISING TECHNOLOGIES

We currently use or may use the following technologies in connection with the Site.

GOOGLE
We use Google Analytics to help us understand how visitors interact with the Site.
We may also use Google Ads and related Google advertising technologies to measure advertising performance and, where permitted, provide or measure personalized advertising.
Google may process information collected through these technologies in accordance with its own privacy policies.

META / FACEBOOK
We use the Meta Pixel (Facebook Pixel) and related Meta technologies to help measure advertising effectiveness, understand interactions with our Site, and support advertising through Meta platforms such as Facebook and Instagram.

TIKTOK
We use the TikTok Pixel and related TikTok advertising technologies to measure advertising performance, understand interactions with our Site, and support advertising through TikTok.
Depending on your location and applicable law, these advertising technologies may only be activated after you provide the required consent.

VII. EMAIL MARKETING

If you subscribe to ROLLBODY marketing communications, we may use your email address and related information to send you news about products, launches, rituals, special offers, and other promotional communications. We may use a third-party email marketing provider to deliver and manage these communications. Where required by law, we will send electronic marketing communications only with the appropriate consent or other lawful authorization.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails. Unsubscribing from promotional communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, security notices, or responses to customer-service requests.

VIII. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide the Services, including to:

A. E-COMMERCE & TECHNOLOGY PROVIDERS
Including Shopify and other providers that host or support our Site and e-commerce operations.
PAYMENT PROCESSORS
Including PayPal, Shopify's applicable payment services, and other payment providers selected at checkout.
Payment providers process payment information according to their own privacy practices.

B. SHIPPING & FULFILMENT PROVIDERS
We may provide information such as your name, shipping address, contact information, and order details to carriers, fulfilment providers, customs intermediaries, and other providers necessary to deliver your order.
For international orders, information may also be provided to customs authorities or other governmental agencies where required.

C. MARKETPLACES & SALES CHANNELS
We may exchange limited order, fulfillment, shipping, return, refund, and customer-service information with marketplaces such as Amazon where necessary to administer purchases made through those platforms and comply with applicable marketplace requirements.

D. ANALYTICS PROVIDERS
Including Google Analytics and other providers we use to understand Site usage and performance.

E. ADVERTISING & MARKETING PARTNERS
Including Google, Meta/Facebook, and TikTok, subject to applicable law and your privacy choices.

F. EMAIL & COMMUNICATION PROVIDERS
We may disclose information to providers that help us send and manage customer and marketing communications.

G. PROFESSIONAL & BUSINESS SERVICE PROVIDERS
We may disclose information to professional advisers and providers such as accountants, legal advisers, IT providers, security providers, and other companies assisting our business.

H. LEGAL REQUIREMENTS
We may disclose information where reasonably necessary to comply with applicable law, court orders, legal processes, governmental requests, or to protect our rights or the rights and safety of others.

I. BUSINESS TRANSACTIONS
If ROLLBODY is involved in a financing, reorganization, sale, transfer, merger, acquisition, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

IX. SHOPIFY

Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to operate the Site and process transactions.
Shopify may collect and process personal information about you in connection with your use of our store.
Shopify's handling of personal information is also governed by its applicable privacy documentation.
Because Shopify and its service providers operate internationally, personal information may be processed in jurisdictions outside your country of residence.

X. AMAZON & THIRD-PARTY MARKETPLACES

ROLLBODY products may also be purchased through Amazon and other authorized third-party marketplaces or sales channels. When you browse, place an order, make a payment, or otherwise interact with ROLLBODY through Amazon, Amazon collects and processes certain personal information in accordance with Amazon's own terms, privacy notice, and applicable policies. ROLLBODY does not control Amazon's independent collection or use of personal information. When you purchase a ROLLBODY product through Amazon, ROLLBODY may receive certain personal information from Amazon as necessary to process, fulfill, ship, administer, and support your order. Depending on the transaction, this may include information such as your name, delivery address, order details, contact information made available by Amazon, and information relating to returns, refunds, or customer service.
ROLLBODY fulfills applicable Amazon orders directly from our own warehouse. We use personal information received through Amazon only as reasonably necessary to fulfill and administer those orders, provide customer service, process returns or refunds where applicable, prevent fraud, maintain appropriate business records, and comply with our legal obligations. Personal information received by ROLLBODY from Amazon is processed by ROLLBODY in accordance with this Privacy Policy, applicable law, and any applicable requirements governing our use of information received through the Amazon marketplace.
Amazon's own privacy notice applies to personal information that Amazon independently collects and processes. We encourage customers purchasing through Amazon to review Amazon's privacy notice and applicable terms to understand how Amazon handles their information.

XI. TARGETED & BEHAVIOURAL ADVERTISING

We may work with advertising partners to understand how customers interact with ROLLBODY and to measure, personalize, or deliver advertising. Depending on the technologies enabled and your location, information about your interactions with the Site may be disclosed to or collected by advertising platforms through cookies, pixels, and similar technologies. Some privacy laws may characterize certain advertising-related disclosures as “sharing,” “sale,” “targeted advertising,” or similar regulated activity even where no money is exchanged for personal information.
Where applicable, you may have the right to opt out of certain targeted advertising or sharing practices. We will provide consent mechanisms or opt-out choices where required by applicable law.

XII. DO NOT TRACK & PRIVACY SIGNALS

Because there is not a universally accepted standard for responding to browser “Do Not Track” signals, our Site may not respond to all such signals.
Where applicable law requires us to recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, we will process those signals as required.

XIII. INTERNATIONAL PROCESSING & TRANSFERS

ROLLBODY is based in Canada, but we sell products internationally and use service providers that operate in multiple countries. As a result, personal information may be transferred to, stored in, or processed in countries outside your province, state, or country of residence, including Canada and the United States, and other countries in which our service providers operate. Privacy and data-protection laws in those jurisdictions may differ from those in your home jurisdiction, and information may be accessible to courts, law-enforcement authorities, or governmental authorities in accordance with applicable local law.
Where applicable law requires specific safeguards for international transfers, we and/or our service providers will use appropriate transfer mechanisms. For example, where required for transfers of personal information from the European Economic Area or United Kingdom, appropriate safeguards may include applicable standard contractual clauses or another legally recognized transfer mechanism.

XIV. DATA RETENTION

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide the Services;

  • fulfil and maintain records of transactions;

  • maintain customer accounts;

  • provide customer support;

  • comply with tax, accounting, legal, and regulatory obligations;

  • prevent fraud and protect security;

  • resolve disputes; and

  • establish, exercise, or defend legal claims.

Retention periods vary depending on the type of information, the reason it was collected, our legal obligations, and applicable limitation periods.
When personal information is no longer reasonably required, we will delete, anonymize, or otherwise dispose of it as appropriate and subject to applicable law.

XV. SECURITY

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information we process. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Please use care when transmitting sensitive or confidential information electronically.
If you maintain a customer account, you are responsible for keeping your login credentials confidential and should notify us if you believe your account has been accessed without authorization.

XVI. YOUR PRIVACY RIGHTS & CHOICES

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, which may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal information;

  • withdraw consent where processing is based on consent;

  • object to or restrict certain processing;

  • request portability of certain personal information;

  • opt out of certain targeted advertising or regulated sharing;

  • unsubscribe from marketing communications; and

  • make a complaint concerning our privacy practices.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before fulfilling certain requests. We will not discriminate against you for exercising privacy rights available to you under applicable law.

XVII. CANADIAN PRIVACY RIGHTS

As a Canadian business, ROLLBODY handles personal information in accordance with applicable Canadian privacy laws. Where our collection, use, or disclosure of personal information is based on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. You may request access to personal information we hold about you and request correction where you believe information is inaccurate or incomplete, subject to applicable legal exceptions. You may also ask questions or make a complaint about our privacy practices by contacting us using the information provided below.
If you are not satisfied with our response, you may have the right to contact the appropriate Canadian privacy regulator, including, where applicable, the Office of the Privacy Commissioner of Canada.

XVIII. EEA & UK USERS

If you are located in the European Economic Area (“EEA”) or United Kingdom (“UK”), applicable privacy law may provide you with additional rights concerning your personal data. Depending on the circumstances, these may include rights of access, correction, erasure, restriction, portability, objection, and withdrawal of consent.
Where required, our processing of personal data will rely on an appropriate legal basis, which may include:

  • performance of a contract, such as fulfilling your order;

  • compliance with legal obligations;

  • our legitimate interests, where those interests are not overridden by your rights and interests; or

  • your consent.

Where processing is based on consent, you may withdraw that consent subject to applicable law. You may also have the right to lodge a complaint with the data-protection authority responsible for your jurisdiction.

XIX. U.S. PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. Depending on your state and whether the applicable law applies to ROLLBODY, these may include rights to request access, correction, or deletion of personal information and to opt out of certain uses of personal information for targeted advertising, sale, or sharing.
Where applicable, we will process eligible privacy requests and recognized opt-out preference signals in accordance with applicable law. Nothing in this section is intended to provide rights beyond those required by applicable law.

XX. CHILDREN'S PRIVACY

The Services are not directed to children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law. If you are a parent or guardian and believe a child has provided personal information to ROLLBODY inappropriately, please contact us at support@rollbody.com.
If appropriate and required by law, we will take reasonable steps to delete the information.

XXI. THIRD-PARTY WEBSITES & SERVICES

The Site may contain links to websites, platforms, or services operated by third parties. We do not control the privacy practices of third parties, and this Privacy Policy does not apply to information those third parties collect independently from you.
We encourage you to review the privacy policies of third-party services before providing personal information.

XXII. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, technologies, business practices, legal requirements, or other operational reasons. When we update this Privacy Policy, we will post the revised version on the Site and update the “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.

CONTACT, PRIVACY REQUESTS & COMPLAINTS

ROLLBODY

Operated by: Yuliia Davydova, sole proprietor
Toronto, Ontario, Canada

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or wish to make a complaint about our privacy practices, please contact:

Email: support@rollbody.com

Website: www.rollbody.com

Please include sufficient information for us to understand and respond to your request.
We may request reasonable information to verify your identity before processing certain privacy requests.
If you are not satisfied with our response, you may have the right to submit a complaint to the privacy or data-protection authority responsible for your jurisdiction.