ROLLBODY offers shipping within Canada, the United States, and internationally to most destinations worldwide, subject to carrier availability, customs requirements, applicable laws, and other shipping restrictions.
If shipping is available to your destination, the available shipping methods and applicable charges will be displayed at checkout.
At this time, we do not ship to P.O. boxes.
I. SHIPPING DESTINATIONS
SHIPPING & DELIVERY POLICY
Last updated: September 1, 2026
ROLLBODY ships from Canada to customers around the world. Please review the information below before placing your order.
II. FREE STANDARD SHIPPING
We are pleased to offer complimentary standard shipping on qualifying orders:
CANADA
Free standart shipping on orders over $95 CAD.
UNITED STATES
Free standart shipping on orders over $120 USD, excluding Alaska and Hawaii.
INTERNATIONAL
International shipping charges are calculated based on the destination and available shipping method, and will be displayed at checkout. Free-shipping promotions do not apply to international orders unless expressly stated otherwise.
Free-shipping thresholds are calculated after applicable discounts and before taxes, duties, and other charges unless otherwise stated.
III. ORDER PROCESSING
Orders are typically processed within 2 business days after your order has been successfully placed and payment has been authorized.
Business days are Monday through Friday, excluding applicable statutory holidays.
Processing times may be longer during product launches, promotional periods, holidays, or periods of unusually high order volume.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
DELIVERY TIMES
Estimated standard delivery is typically 3–9 business days after processing, depending on your destination and the shipping service selected.
International delivery times may vary and may take longer depending on the destination, carrier, and customs processing.
Please note that order processing time and shipping/transit time are separate.
Delivery dates and transit times displayed on our Site, at checkout, or provided by a carrier are estimates unless expressly stated otherwise. Delivery may be affected by customs, carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
TRACKING YOUR ORDER
ROLLBODY orders are shipped using tracked delivery services where tracking is available for the destination and shipping method selected.
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
SHIPPING ADDRESS
Your order will be shipped to the delivery address provided during checkout.
Please carefully review your shipping information before placing your order and provide all necessary details, including your street address, apartment/unit/suite/building number, postal or ZIP code, and company name where applicable.
If you notice a mistake in your address after placing your order, please contact support@rollbody.com as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If a package is returned because an incorrect or incomplete address was provided, or because the recipient failed to accept or collect the package, additional shipping charges may apply if the order is shipped again.
VII. MULTIPLE SHIPPING ADDRESSES
Each delivery address is considered a separate order and is subject to its own applicable shipping and handling charges.
If you would like products shipped to multiple addresses, please place a separate order for each destination.
INTERNATIONAL ORDERS, DUTIES & TAXES
Orders shipped outside Canada may be subject to import duties, customs charges, taxes, brokerage or clearance fees, and other charges imposed by the destination country or local authorities.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer/recipient.
ROLLBODY does not control these charges and cannot predict their amount. Customs policies and import requirements vary by country, so we recommend checking with your local customs authority before placing an order if you require further information.
By placing an international order, you acknowledge that additional duties, taxes, customs charges, or other import-related fees may become payable before or upon delivery.
Failure or refusal to pay applicable duties, taxes, customs charges, or other import fees may result in the package being delayed, refused, abandoned, or returned to ROLLBODY.
If an international package is returned to us because the recipient refused delivery, failed to collect the shipment, or failed to pay applicable import charges, any refund will be handled in accordance with our Return Policy and applicable law. Original shipping charges, return shipping costs, customs charges, duties, taxes, or other non-refundable costs incurred in connection with the shipment may be deducted from any refund where permitted by applicable law.
International customers are also responsible for ensuring that the products they order may lawfully be imported into their destination country.
CUSTOMS DELAYS
International shipments may be inspected or held by customs authorities.
Customs processing is outside ROLLBODY's control and may result in additional delivery time.
ROLLBODY cannot guarantee customs clearance times. If your shipment is delayed at customs, the carrier or customs authority may contact you for additional information or payment.
If a carrier is unable to deliver your package, it may make another delivery attempt, provide collection instructions, or return the package to us.
If a package is returned to ROLLBODY because of an incorrect or incomplete address, failure to collect the shipment, refusal of delivery, or another circumstance attributable to the recipient, we may offer to reship the order.
Additional shipping charges may apply to reshipment.
Where a refund is appropriate, it will be processed in accordance with our Return Policy and applicable law.
FAILED OR RETURNED DELIVERIES
XI. LOST, DAMAGED OR INCORRECT ORDERS
If your order appears to have been lost in transit, arrives damaged, or you receive an incorrect or incomplete order, please contact us promptly at:
support@rollbody.com
Please include your order number and a description of the issue.
For damaged deliveries, please retain the products and original packaging and take photographs of the package and affected products. We may request this information to assist with the carrier investigation. We will review the issue and, where appropriate, work with the shipping carrier to investigate.
Any replacement, refund, or other remedy will be provided in accordance with applicable law and our applicable policies.
XII. FAILED OR RETURNED DELIVERIES
We make reasonable efforts to have orders delivered within the estimated delivery timeframe; however, delivery dates are not guaranteed unless expressly stated otherwise.
Delays may occur due to carrier operations, customs processing, severe weather, transportation disruptions, holidays, labour disruptions, governmental actions, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact support@rollbody.com, and we will assist you where reasonably possible.
Nothing in this Shipping & Delivery Policy limits any rights or remedies available to you under applicable consumer protection law.
XIII. CHANGES & CANCELLATIONS
If you need to change or cancel your order, please contact us at support@rollbody.com as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped. If your order has been shipped, you may request a return of your order with full refund.
CONTACT US
Website: www.rollbody.com
Email: support@rollbody.com
Toronto, Ontario, Canada
ROLLBODY
For questions regarding shipping or delivery, please contact: